1. Scope of This Policy

This policy applies to:

• Lawyer consultations
• Lawyer-on-demand services
• Legal document reviews
• Escrow-based transactions
• Subscription-related disputes

2. Escrow Payment System

• Payments for legal services are held in escrow.
• Funds are released to the lawyer only after service delivery is confirmed by the client.
• Escrow protects both clients and lawyers from fraud or non-performance.

3. Refund Eligibility

a. Full Refunds May Apply If:

• The lawyer fails to deliver the agreed service
• The lawyer does not attend a scheduled consultation without notice
• A service is canceled before commencement
• Technical failure prevents service delivery

b. Partial Refunds May Apply If:

• Service is delivered but materially incomplete
• Delay occurs beyond agreed timelines without justification

c. No Refunds Will Be Issued If:

• Service has been fully delivered as agreed
• Client fails to attend a scheduled consultation
• Dissatisfaction is based on outcome rather than service delivery
• Document templates have been generated and accessed
• Subscription fees have already been used

4. How to Request a Refund

Clients must:

1. Submit a refund request via their dashboard or support email.
2. Provide reason and supporting evidence.
3. Submit the request within 7 days of service completion or dispute occurrence.

support@lawbridge.com.ng

5. Dispute Resolution Process

1. Initiation: Client or lawyer raises a dispute within the platform.
2. Review: LawBridge NG reviews communications, deliverables, and timelines.
3. Mediation: LawBridge NG may facilitate a resolution between both parties.
4. Decision: A final decision is made within 7–14 business days.

6. Subscription Refunds

• Subscription fees are non-refundable once a billing cycle begins.
• Refunds may apply if a billing error occurs.

7. Platform Fees

• Platform service fees and processing charges may be non-refundable.
• Escrow and transaction fees are disclosed upfront.

8. Lawyer Responsibilities

Lawyers must:

• Deliver services professionally and within agreed scope
• Communicate delays promptly
• Maintain ethical standards

Failure to comply may result in:

• Refund enforcement
• Account suspension or termination

9. Abuse of Refund System

LawBridge NG reserves the right to:

• Deny refund requests that appear fraudulent or abusive
• Suspend accounts engaging in repeated refund abuse

10. Limitation of Liability

LawBridge NG acts as a neutral facilitator and is not responsible for:

• Legal outcomes
• Independent lawyer conduct beyond platform oversight

11. Policy Updates

This policy may be updated periodically. Continued platform use constitutes acceptance of updates.

12. Contact Us

For refunds or disputes: support@lawbridge.com.ng

📍 LawBridge NG, Nigeria